Fatgbems Group Commemorates Customer Service Week, reaches out to retail outlets in Lagos, Ogun, Oyo

Foremost Nigerian business services provider, Fatgbems Group has flagged off activities commemorating this year’s Customer Service Week celebrations, with renewed commitment to going beyond just expectations and creating memorable experiences for its varying customers base under the Theme : “The Extra Mile”
The Week long celebration was officially kicked off on Monday, October 5, 2026 at the Fatgbems Opic Mega Station, bringing together the organization’s top operatives , including the Group Managing Director / Chief Executive Officer, the Director of Retail Business and Expansion, Executive Director, Operations and Technology, Executive Director, Wholesale Business, Chief Operating Officer, other members of the Senior Management team and staff.
The opening ceremony provided an opportunity for the leadership team to appreciate employees for their commitment to delivering excellent customer experiences while re-inforcing the importance of putting customers at the heart of every business decision.
The Theme “ The Extra Mile “ reflects Fatgbems Group commitment to doing more than simply meeting customer expectations. It represents the Group’s determination to consistently deliver exceptional services, listen to customers, appreciate their loyalty and create positive experiences at every point of intervention.
Speaking at the formal commencement of the Customer Service Week, the Chief Operating Officer of Fatgbems Group, Mr Ayodele Odulaja said the celebration reflected the organization’s belief that customer service is nnot merely a department or function but a responsibility shared by everyone within the Group.
At Fatgbems, we believe that customer service goes beyond providing a product or completing a transaction. It is about how we make our customers feel, how well we listen to them and the additional effort we are willing to make to meet and exceed their expectations”
The Theme : “The Extra Mile” captures the spirit we want to see across Fatgbems. We want every member of our team to understand that sometimes, It is the little extra effort, the smile, the timely response, the willingness to listen to the decision to solve a Customer’s problem that makes the difference “
This Week therefore is not just a celebration. It is a renewed commitment to our customers. We seeappreciate their loyalty and assure them that Fatgbems will continue to raise the bar in delivering excellent services”
As part of the activities lined up for the celebration, Fatgbems customer-facing teams will embark on an engagement tour of selected retail outlets across Lagos, Ogun and Oyo States, bringing the Customer Service Week experience directly to customers.
A major highlight of the outlet engagement will be the “Spin and Win” customer interaction, while rewarding customers for their patronage and loyalty to the Fatgbems brand.
Customers will have the opportunity to participate in the interactive game and will a range of exciting gifts, including fuel top ups, branded flasks, Umbrellas, Blood Pressure Monitors, and other gift items.
Speaking on his experience during the Customer Service Week engagement, one of Fatgbems Customer, Mr Usman Adeola commended the initiative, describing it as welcomed demonstration of the company’s appreciation for its customers.
“ It is encouraging to see Fatgbems come out to interact directly with customers and appreciate us. Customer Service is not only about selling fuel. It is also about how customers are treated and how the company makes us feel valued “.
“The Spin and Win is a very interesting idea, and I believe initiatives like this will strengthen the relationship between Fatgbems and its customers. We appreciate the company for going the extra mile”
The Customer Service Week activities will also provide an avenue for Fatgbems teams to interact directly with customers, receive feedbacks, understand their experiences and identify opportunities to further improve on service delivery across its retail networks.
The Group believes that sustainable business growth is closely linked to customer trust , satisfaction and loyalty.
Consequently, Fatgbems continues to invest in initiatives that strengthen customer relationships while ensuring that its people, products and service channels consistently deliver on the brand promise.
The 2026 Customer Service Week celebration reinforces Fatgbems Group commitment to putting customers first, listening more, responding better and going the extra mile in delivering value.
Fatgbems Group is a diversified Nigeria business group with interests spanning key sectors of the economy. Through its businesses, the group remains committed to developing quality products and services while creating sustainable value for consumers, employees, partners and other stakeholders.